topic Re: Can’t access my invoices on app or website in Small Business

Can’t access my invoices on app or website

Hope-springs — Mon, 04 Dec 2023 18:29:39 GMT

Re: Can’t access my invoices on app or website

Katie_B — Tue, 05 Dec 2023 07:39:08 GMT

Hello @Hope-springs.

Welcome to the community.

Do you come across the same error when logging in via the website?

Katie

Re: Can’t access my invoices on app or website

Hope-springs — Tue, 05 Dec 2023 07:51:35 GMT

Yes, tried everything. Called Customer care on numerous occasions. Spoken to tech team but the say they’re ’working on it’. This has been a problem for months. Getting pretty fed up to be honest.

Re: Can’t access my invoices on app or website

Katie_B — Tue, 05 Dec 2023 08:04:14 GMT

I am sorry to hear this @Hope-springs.

Has a ticket been raised on your account by our technical care team?

Katie

Re: Can’t access my invoices on app or website

Theresa101069 — Tue, 12 Dec 2023 18:01:02 GMT

Same! Have tried for months and get sane response! Can’t be the only ones! They said they would send them and they never did!

Re: Can’t access my invoices on app or website

James_B — Wed, 13 Dec 2023 07:53:09 GMT

Hi @Theresa101069,

Welcome to the EE Community. 🙂

What happens when you try to download your bill in the EE app?

James

Re: Can’t access my invoices on app or website

Hope-springs — Wed, 13 Dec 2023 08:55:40 GMT

Hi,

For months now I’ve had the same notice come up both online and on the app.

‘Can’t load this information’ and ‘it’s not your fault it’s ours’ and ‘we’re working on it’.

I have a small business account and I need invoices for my tax return. It’s getting serious for me now. Called EE numerous times but never seems to be a solution to this problem. On my last call the operator conceded that this problem is known to EE but that they didn’t know when it would be resolved. The Tech Team told me last week that it would be fixed in 7 days. I can only hope.

Re: Can’t access my invoices on app or website

Theresa101069 — Wed, 13 Dec 2023 09:22:35 GMT

Hi James, Thanks for the welcome.

I joined out of desperation for the last 4/5 months of invoices that I have not been able to produce, as each time on the desktop, on my iPad, and on my phone app it says there is a problem and they are working on it. I also telephoned in and was promised the paper bills free of charge, yet never received them.

I do believe it is my legal right to be provided with proof of invoicing as a business account to provide this to the HMRC as evidence for corporation tax yet you are not providing this. Can I be set up for paper copies?

Re: Can’t access my invoices on app or website

Theresa101069 — Wed, 13 Dec 2023 09:58:09 GMT

Hi Hope-springs

I called 07953966250 and they put me through to a lovely guy in technical Swakshar chatterjee, who emailed my last 5 months of invoices. He said I could email him back for any future issues.

I highly recommend that you do that.

Re: Can’t access my invoices on app or website

James_B — Wed, 13 Dec 2023 11:10:21 GMT

Thanks for the update, @Theresa101069

I'm happy to hear Swakshar was able to resolve this for you.

James

Re: Can’t access my invoices on app or website

ashpatel09 — Wed, 10 Jan 2024 09:19:29 GMT

how long before invoices are available on the website please?

Re: Can’t access my invoices on app or website

Leanne_T — Wed, 10 Jan 2024 11:03:34 GMT

Hi @ashpatel09

Thanks for coming here.

Do you get an error message when viewing your bills?

Leanne 🙂

Re: Can’t access my invoices on app or website

Kimconstruct — Fri, 19 Jan 2024 08:19:17 GMT

I am experiencing exactly the same thing - it has been going on for some time. They need to address their website!!!!!!!!!!

Re: Can’t access my invoices on app or website

Rajisace — Thu, 25 Jan 2024 05:29:28 GMT

I hope this gets fixed soon. I've just received S24 and want to claim the watch, but need the invoice number. Anybody found a solution yet?

Re: Can’t access my invoices on app or website

KarineCampos — Wed, 21 Feb 2024 17:29:19 GMT

I'm having the same issue since November, constantly contacting their customer service, hearing the same excuses that the website is been updated, but for 3 months????

Re: Can’t access my invoices on app or website

salband — Wed, 06 Mar 2024 11:25:03 GMT

I've been trying to access my invoices for over a week now. Is there something wrong with the website?

Re: Can’t access my invoices on app or website

Katie_B — Wed, 06 Mar 2024 13:09:41 GMT

Hi @salband.

Thanks for coming here.

Do you see any error messages when trying to view your bills?

Katie

Re: Can’t access my invoices on app or website

uk_user — Tue, 12 Mar 2024 09:48:57 GMT

I feel your pain on this. Since last year I have been getting the same error when trying to login via app or website so have no access to invoices or other management of the account.

Every month I call up and get told/lied to that it will be fixed before my next invoice date. I'm now looking to leave EE because of this and having tons of fun trying to get out of a contract without termination fees to go to a provider who has been able to provide these basic features since last century!

Re: Can’t access my invoices on app or website

Leanne_T — Tue, 12 Mar 2024 10:25:39 GMT

Hi @uk_user

I am very sorry to hear you are having problems accessing the bills and getting an error message.

Have our mobile guides opened a support ticket to get this investigated?

Leanne.

Re: Can’t access my invoices on app or website

KarineCampos — Tue, 12 Mar 2024 10:44:33 GMT

Just an update here as I'm with the same issue and can't access my invoice online since ~November 2023.
I raised a complaint 22655274 - and was told by the agent I'd be sent my February and March invoices by email/post, but I didn't receive it.
So I'm afraid no hope in opening tickets or raising complaints.