topic Re: SIM card delivery ID in Small Business

SIM card delivery ID

Hmgee — Tue, 31 Oct 2023 05:24:07 GMT

I need to upgrade my current plan to aim only. I’m currently overseas . I can do so from my phone but the sim will be delivered to my Uk address… it says I need ID to receive it but I will not be there and neither will my ID be! EE is really causing me some grief whilst abroad …

do u know if I can have delivered without such ID as I’m currently in Singapore

Re: SIM card delivery ID

Katie_B — Tue, 31 Oct 2023 07:12:11 GMT

Hello @Hmgee.

Welcome to the community.

Do you have your current contract SIM with you?

Upgrades do not require a new SIM, however, we do recommend being in the UK when making any changes.

Alternatively, if you need a new SIM sent this will be sent out in the post via Royal Mail.

Katie

Re: SIM card delivery ID

Hmgee — Tue, 31 Oct 2023 08:48:59 GMT

Katie I’m not in the Uk

Sent from my iPhone

Re: SIM card delivery ID

Hmgee — Tue, 31 Oct 2023 09:15:31 GMT

Hi Katie

yes I have a sim and contract currently . I’ll be in Singapore for a while and I need to move to aim only to reduce the bill. I have an e sim with a different mobile company in Singapore for my Singapore number . As I get no data in Singapore with my contract I need to reduce it as It’s costing me £79 just to keep my number.

I was told when I was in the Uk in sept that I can move to sim only … but obviously when I go to do this on the phone it tells me I need to show ID I. The Uk which I cannot. The sim would be delivered to my mother in law so she can post to me ..

are u saying I could get the upgrade on e sim ?

I won’t be back to the Uk for a while so I have to do this in Singapore

paying £80 a month for almost nothing is pointless

Re: SIM card delivery ID

Katie_B — Tue, 31 Oct 2023 09:45:45 GMT

Hi @Hmgee.

It should be OK with your current EE SIM as this is just a plan change.

If you need to get a SIM delivered it will go to the address on your billing account and no ID would be required as this goes through Royal Mail post.

Katie

Re: SIM card delivery ID

Hmgee — Wed, 08 Nov 2023 02:49:38 GMT

Ok so if I change to sim only it will keep my number and just change ?

Re: SIM card delivery ID

Profile closed — Wed, 08 Nov 2023 02:59:18 GMT

@Hmgee if you do a upgrade to sim only everything still stay the same just the plan will change they won't send a replacement sim unless you request one.

Re: SIM card delivery ID

Hmgee — Wed, 08 Nov 2023 04:10:04 GMT

Thank u so much for helping

Re: SIM card delivery ID

Hmgee — Mon, 27 Nov 2023 23:49:16 GMT

this is my second question on the same subject

So I’ve upgraded to sim only but I’m overseas and they want to do a security check over the phone , I’m in Singapore so obviously miss their calls as it’s the middle of the night

what can I do ! The sim will be posted to my Uk address but I won’t be back there for a long time so my mother in law planned on sending me anything that arrived

I am keeping my number I just run another sim for my Singapore number . Needed to get my monthly down as was paying £80 a month for data etc I could no longer use.
was told on here that was fine etc I just don’t know what to do about so called security ID checks . Is there an email address I could use to contact them ?
Thank you

Re: SIM card delivery ID

Chris_B — Tue, 28 Nov 2023 00:13:47 GMT

@Hmgee There is no email address you can use. It’s just an account change so you’ll probably not be sent a new sim. But if you are required to speak with customer services about this then unfortunately that’s going to involve a phone call. You also need to call them.

Re: SIM card delivery ID

Hmgee — Tue, 05 Dec 2023 00:17:06 GMT

So I placed an order to upgrade to sim only

I’ve still not received anything on email or post

I’m over seas and will be for the foreseeable with a hefty time difference , I believe they said they would call but I’ve had nothing

my bills are still huge and I’m desperate to get them down to the sim only rate of the upgrade

I’ve got an e sim for my abroad data so I literally pay £85 a month with EE just to keep my number

it’s killing me !
Does anyone know how long a sim would take to be delivered ( it’s going to my Uk address and someone will forward it or read me the code what ever the pack contains ) also I was hoping I wouldn’t need a physical sim ?
I keep missing customer service open times

Re: SIM card delivery ID

Katie_B — Tue, 05 Dec 2023 07:15:12 GMT

Hello @Hmgee.

Welcome back to the community.

You will not usually receive a replacement SIM when upgrading to a SIM plan.

When did you place your upgrade request?

Usually, services will change automatically and you will not have to do anything when moving to SIM Only.

When you log in to your EE account does it show your old plan?

Are you aware if you are eligible to move to SIM Only?

Katie

Re: SIM card delivery ID

Hmgee — Tue, 05 Dec 2023 07:21:59 GMT

The address on my account is Uk so it’s going there

I’m due an upgrade and was able to move to sun only from November 15
As asked in store in the uk in sept

I believe the order was around a week ago although I can’t seem to find an order number I’ve had a text saying congrats on your sim only upgrade

Sent from my iPhone

Re: SIM card delivery ID

Katie_B — Tue, 05 Dec 2023 07:23:17 GMT

Thanks for getting back to me @Hmgee.

Could you please confirm if it is still your old plan showing when you log in to your EE account online?

Katie

Re: SIM card delivery ID

Hmgee — Tue, 05 Dec 2023 07:26:59 GMT

Yea still my old plan as just paid an excruciating £85 bill ( literally to keep my number as can’t even use data over seas )

So stressful just want to be on sun only to pay a realistic amount to keep number

Sent from my iPhone

Re: SIM card delivery ID

Katie_B — Tue, 05 Dec 2023 07:28:42 GMT

I'd recommend getting in touch with our customer care team who can look into this further @Hmgee.

Do you have access to the EE App? if yes, are you able to use the Message Us option under Help?

Katie

Re: SIM card delivery ID

Hmgee — Tue, 05 Dec 2023 07:30:56 GMT

Not yet as still closed I

i can do the chat messenger

last time I had two times cut off and had to explain my situation (this that I’m still trying to resolve )

thanks for trying to help

Re: SIM card delivery ID

Katie_B — Tue, 05 Dec 2023 07:32:30 GMT

Once the chat team open please try again @Hmgee.

It would be great if you could keep me updated.

Katie

Re: SIM card delivery ID

bristolian — Tue, 05 Dec 2023 09:00:55 GMT

You may well find that if you resubmit the request to "upgrade" via your myEE - which amounts to a priceplan change - that it would leapfrog the existing request.