topic Re: was there a glitch when upgrading in Small Business

was there a glitch when upgrading

alia-zaheer123 — Thu, 21 Sep 2023 18:34:12 GMT

i went on my EE app and it said i was eligible for a upgrade but an hour later when i went back on the app to purchase the plan i had chosen, it disappeared and said that im not eligible for an upgrade yet when it literally had said this morning i was.

i just wanted to ask, was it a possible glitch in the system and will i get it back but i had a found a really good deal that i was pleased with but then it disappeared and wasnt letting me upgrade. im fuming

Re: was there a glitch when upgrading

Chris_B — Thu, 21 Sep 2023 19:06:28 GMT

@alia-zaheer123 Text UPGRADE to 150 to see if you can upgrade

Re: was there a glitch when upgrading

Leanne_T — Fri, 22 Sep 2023 07:37:19 GMT

Morning @alia-zaheer123

Thanks for coming to the community.

Please give us a call on 150 and the team can check your upgrade options and let you know what is available 🙂

Leanne.

Re: was there a glitch when upgrading

0n164844 — Mon, 02 Oct 2023 16:10:54 GMT

If it’s a glitch it’s doubtful it will come back, if it does EE won’t honour the glitch anyway - unfortunately I have very first hand experience of this from when I upgraded my Apple Watch on 15th September.

Im fuming too! The customer service I have received in essence leads me to believe that EE act as if they are right even when they are wrong.