topic Re: Extra bill in Small Business

Extra bill

cmw1312 — Mon, 21 Aug 2023 05:18:15 GMT

My bill has increased after a year, which happens, fine… but the last two months I’m also getting invoiced a separate bill for a few pounds. Haven’t added anything on? Any ideas?

Re: Extra bill

Chris_B — Mon, 21 Aug 2023 06:30:00 GMT

@cmw1312 So your getting 2 bills ? Have you looked at your EE online account to see what this is about?

Re: Extra bill

Leanne_T — Mon, 21 Aug 2023 07:16:20 GMT

Morning @cmw1312

Thanks for coming here.

Is this second bill showing on the same account but with a new number?

How much are you being charged?

Leanne 🙂

Re: Extra bill

cmw1312 — Mon, 21 Aug 2023 08:07:34 GMT

Yeah so I pay £22.88 for the iPad SIM card.. originally £20, but went up this year.. now last 2 months there’s a separate £1.48 for “part charges” .. it comes out as a separate direct debit too

Re: Extra bill

cmw1312 — Mon, 21 Aug 2023 08:08:48 GMT

£1.48… it’s an iPad SIM card, so data only. But yeah same number, it’s odd though it’s two separate bills and it comes out as 2 separate charges on my bank statement

Re: Extra bill

Leanne_T — Mon, 21 Aug 2023 08:21:06 GMT

Thanks @cmw1312

I would suggest contacting our customer care team by calling 07953 966 150, and the team will get this looked into for you.

Leanne.