topic incorrect usage showing in Small Business

incorrect usage showing

THobden — Wed, 09 Aug 2023 08:45:46 GMT

I need to monitor individuals mobile calls, I constantly get error messages - information cannot be loaded. Same when trying to get an itemised invoice to check there - NOT Working. New customer to business EE and it is proving to be difficult to navigate, just constantly seeing - sorry something went wrong.

EE you need to sort this out, surely I shouldn't get constant error message 😡

Re: incorrect usage showing

Christopher_G — Wed, 09 Aug 2023 11:06:41 GMT

Hi @THobden

Welcome to the community.

That information should be available for you, I'm sorry to hear you've been having some problems with it. Does this happen on more than one device or browser?
Chris

Re: incorrect usage showing

THobden — Wed, 09 Aug 2023 11:10:09 GMT

Hi Chris

Thanks for getting back to me, it is on Google Chrome and now I have tried Edge. Still have 'sorry something went wrong at our end'.

Tracey

Re: incorrect usage showing

Christopher_G — Wed, 09 Aug 2023 11:33:01 GMT

OK, thanks for trying both, @THobden

If you speak to our business support team, they'll be able to look into why this is happening and will help you get access to the information you need.

Chris