topic Re: Can’t download invoice + being over charged in Small Business

Can’t download invoice + being over charged

Lcrsolutionsne — Tue, 08 Aug 2023 17:04:30 GMT

I can no longer download my invoices for my business

also, I have been over charged for the last 4 months (only realising tonight) checked if I’ve went over with any data, which I have not. Can not get through to speak to anyone over phone

Re: Can’t download invoice + being over charged

Chris_B — Tue, 08 Aug 2023 17:09:50 GMT

@Lcrsolutionsne You can not go over your data allowance. You did receive a yearly price increase as per the T&Cs of the contract and this was 4 months ago. That increase was 1.4.4%.

Re: Can’t download invoice + being over charged

martinstaley — Tue, 15 Aug 2023 17:05:51 GMT

i have had the same, cannot get my invoices have been on a chat for 30 minutes and they say the website is getting an upgrade and try again in 48 hrs.

Re: Can’t download invoice + being over charged

James_B — Wed, 16 Aug 2023 06:51:08 GMT

Hi @martinstaley,

Welcome to the EE Community. 🙂

What happens when you try to view your bill in My EE?

James