topic Roaming charges in Small Business

Roaming charges

Musush — Tue, 01 Aug 2023 08:36:10 GMT

On the app I’m told that I can use my phone without incurring roaming charges in France and Germany (as well as other countries). In May I was charged £2 per day when I was in Germany. I’m currently in France and wondering whether I am going to be charged or not. Anyone know?

Re: Roaming charges

James_B — Tue, 01 Aug 2023 11:42:02 GMT

Hi @Musush,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly plan?

Are you able to share a screenshot of the app stating EU roaming is included?

James

Re: Roaming charges

Musush — Thu, 03 Aug 2023 06:53:42 GMT

That’s odd, my reply disappeared!

I’m on a pay monthly. Here’s the screenshot:

Re: Roaming charges

Katie_B — Thu, 03 Aug 2023 06:56:15 GMT

Hello @Musush.

When did your current plan start?

Speak soon,

Katie

Re: Roaming charges

Musush — Thu, 03 Aug 2023 11:20:00 GMT

Hi there.

it started on 20th March 2023

Re: Roaming charges

Katie_B — Thu, 03 Aug 2023 11:38:34 GMT

Thanks for confirming @Musush.

I would recommend giving us a call and our customer care team will be able to confirm.

Katie