topic Why is my voicemail not working? in Small Business

Why is my voicemail not working?

EmmaHan — Thu, 20 Jul 2023 09:38:01 GMT

My voicemail seems to be set up with a bespoke greeting although calls just ring out & are not directed to voicrmail. I use the phone for business use so it's upsetting my clients that they can't leave me a voicemail.

Re: Why is my voicemail not working?

Alex_M — Thu, 20 Jul 2023 10:15:39 GMT

Hi @EmmaHan,

If you text VM ON to 150, does it say that it has been activated successfully?

Could you try your VM now that you have sent the activation request?

Thanks,
Alex

Re: Why is my voicemail not working?

EmmaHan — Thu, 20 Jul 2023 12:16:44 GMT

Yes it does now, but why did it stop working in the first place?

Re: Why is my voicemail not working?

Alex_M — Thu, 20 Jul 2023 10:26:48 GMT

Hi @EmmaHan,

Glad it is fixed now.

I am not sure why it would have turned off - maybe just a glitch!

Thanks,
Alex

Re: Why is my voicemail not working?

EmmaHan — Thu, 20 Jul 2023 12:17:00 GMT

Must have been. Thanks for your help!

Re: Why is my voicemail not working?

MelPeck — Wed, 18 Oct 2023 14:50:47 GMT

I'm having the same issue and when I text VM On to 150 I get the following message:

Sorry, we're having some trouble completing your request at the moment. Please try again later.

It keeps doing this so I can't turn it on. Can anyone help please?

Many thanks 😊

Re: Why is my voicemail not working?

Katie_B — Wed, 18 Oct 2023 15:45:54 GMT

Hi @MelPeck.

I am sorry to hear you are getting an error message when trying to activate your voicemail.

If this continues please report this to our technical care team. They will also be able to activate this for you.

Katie 🙂