topic Re: imvoice unavailable in Small Business

imvoice unavailable

Crithwood — Tue, 28 Feb 2023 17:17:29 GMT

2nd month now that monthly invoice is unavailable to download. Both website and app yield same result, "try again later" it says, but same message appears. Phoning the helpline gets " we're currently very busy", and an interminable wait for a human to answer.

Its pretty unsatisfactory to be unable to get the invoice. Perhaps I should arrange for the direct debit to give that same answer back "try again later" !!

Re: imvoice unavailable

Chris_B — Tue, 28 Feb 2023 18:22:38 GMT

@Crithwood It’s working for me I just tried it. Have you spoken to customer services about this ?

Re: imvoice unavailable

Crithwood — Tue, 28 Feb 2023 18:39:38 GMT

I find it almost impossible to get through to customer services .

Geoff

Re: imvoice unavailable

James_B — Wed, 01 Mar 2023 07:49:12 GMT

Hi @Crithwood,

Our Customer Care Team will be happy to help you with this if you get in touch.

There's also a live chat option available if that is more convenient for you.

James

Re: imvoice unavailable

Crithwood — Wed, 01 Mar 2023 07:52:38 GMT

That's what they say, not what they do. I spent 45 mins waiting in a queue
yesterday.

Geoff

Re: imvoice unavailable

James_B — Wed, 01 Mar 2023 08:05:20 GMT

Hi @Crithwood,

I'm sorry to hear there was a queue when you tried to get in touch.

Have you tried at a different time of day?

James

Re: imvoice unavailable

Crithwood — Wed, 01 Mar 2023 10:36:38 GMT

I did try another time and got a first time response.

Apparently the inability to download the invoice is a known issue, and its being worked on.

It must be complicated or difficult as its been like tis all this year.

Geoff

Re: imvoice unavailable

James_B — Wed, 01 Mar 2023 11:09:54 GMT

I'm glad Customer Care are aware of the issue and I hope it is resolved soon @Crithwood

James