topic Re: New EE 5G router sim card in Small Business

New EE 5G router sim card

AbigailH — Sun, 13 Nov 2022 11:40:33 GMT

Hi I opened the box to my brand new 5G router - - put my SIM card in My brand new router and I thought it was the right size - but it’s fallen through the slot - down into the router and I can’t seem to retrieve it… what do I do?

Re: New EE 5G router sim card

Jon_K — Sun, 13 Nov 2022 14:13:34 GMT

Hi @AbigailH.

Is it completely stuck or is it moving around?

You could try taking it to one of our stores to see if they can help.

Jon

Re: New EE 5G router sim card

bristolian — Sun, 13 Nov 2022 14:28:46 GMT

You could well end up reporting the SIM lost (which is accurate), and getting a replacement.

The store should be able to help with the replacement at least.