topic Re: Device Contract in Small Business

Device Contract

Telewebbltd — Sat, 12 Nov 2022 10:04:13 GMT

Hi,

Please could someone advise me where to find/ view my contract and/or loan agreement for my new device?

TIA

Re: Device Contract

Schockwave — Sat, 12 Nov 2022 13:07:39 GMT

Hello @Telewebbltd ,

Welcome to the community,

If you log in to your account via the website or via my EE App, you should be able to see your contract and the amount you are paying etc.

In My EE App, it says plans and subscriptions, click on that, should give you the information, you can also click on view usage, gives you details as well.

Re: Device Contract

Telewebbltd — Sat, 12 Nov 2022 13:15:33 GMT

Hi @Schockwave ,

Thanks for your reply. Yes, I can view a summary of the plan once logged in. However, I cannot find a loan agreement document, not have I been emailed one. As it's a business account I obviously require supporting documents for accounting purposes, but can't fine them anywhere?!

Any ideas?

Cheers.

Re: Device Contract

Schockwave — Sat, 12 Nov 2022 13:18:53 GMT

@Telewebbltd , sorry, I am not a business person, so no idea, have you tried speaking to customer service to see what they can advise?

No idea about loan agreement document, not heard that one before.

@James_B , @Leanne_T , are you able to help with this one?

Re: Device Contract

Telewebbltd — Sat, 12 Nov 2022 13:33:40 GMT

I emailed the sales rep who I arranged the agreement with, but he was not helpful at all.

It seems unbelievable that I have not been provided with any documents to download confirming and detailing the contract.

Thankyou for your time @Schockwave 🙂

Re: Device Contract

Schockwave — Sat, 12 Nov 2022 13:35:52 GMT

@Telewebbltd, you are welcome, sorry I could not help further, maybe one of the community staff may have a solution.

Re: Device Contract

XRaySpeX — Sat, 12 Nov 2022 15:05:33 GMT

There are no loan agreement documents. Like every one else you & EE are bound by the T&C's relevant to the products/services you signed up for. These will include conditions covering the payments you are contracted for.