topic Re: iPhone Upgrade dual sim in Small Business

iPhone Upgrade dual sim

DexterCo — Sat, 05 Nov 2022 11:03:06 GMT

I have just upgraded to iPhone 14Pro

During the phone transfer IOS16 deleted my physical card and created an e-sim.

I had, emphasise had, 2 EE sims - physical for business and e-sim for personal.

I now have no working business number!!!

EE should have shipped out another physical SIM with the new phone plus instructions

Apple needs to change their IOS phone transfer

Beware

Re: iPhone Upgrade dual sim

Chris_B — Sat, 05 Nov 2022 11:13:11 GMT

@DexterCo You should have taken the physical sim out the old device first and then transferred your eSim to the new device eSim via the new iOS 16 feature and then put your sim in your new device.

Re: iPhone Upgrade dual sim

DexterCo — Sat, 05 Nov 2022 11:19:22 GMT

Know I now. Hindsight is a great thing.

Re: iPhone Upgrade dual sim

Leanne_T — Sat, 05 Nov 2022 12:08:43 GMT

Hi @DexterCo

I'm sorry to hear this has happened.

Please get in touch with our Business Care team to get a new SIM card sent to you.

Leanne.

Re: iPhone Upgrade dual sim

DexterCo — Sat, 05 Nov 2022 13:42:09 GMT

I have and have to wait for a new Sim - business shut for 2 days and counting

Re: iPhone Upgrade dual sim

Leanne_T — Sat, 05 Nov 2022 13:47:13 GMT

I hope this arrives soon for you @DexterCo

Leanne.

Re: iPhone Upgrade dual sim

DexterCo — Sat, 05 Nov 2022 16:08:26 GMT

Me too as every day costs me money as an electrician.

Re: iPhone Upgrade dual sim

DexterCo — Sun, 06 Nov 2022 23:41:52 GMT

Day 3 - visited 2 EE shops - no service on either of my 2 contract EE lines

Re: iPhone Upgrade dual sim

Christopher_G — Mon, 07 Nov 2022 08:16:02 GMT

Were they able to give you a replacement SIM card in the shop, @DexterCo?

Chris