topic Re: Business invoice download button disappeared in Small Business

Business invoice download button disappeared

Corkcranehire — Tue, 04 Oct 2022 14:16:01 GMT

We could always go to invoices and click on the download button but the button has recently been removed and the page options changed. How do we access and download the invoices now?????

Re: Business invoice download button disappeared

Jon_K — Tue, 04 Oct 2022 15:57:47 GMT

Hi @Corkcranehire.

Welcome to the community.

If you open a bill and scroll to the bottom of the page do you have the option?

Can you try another browser?

Jon

Re: Business invoice download button disappeared

Corkcranehire — Wed, 05 Oct 2022 08:33:57 GMT

Hi, Ive tried 3 browsers and its because the page layout has changed. the download button has been removed.

Re: Business invoice download button disappeared

Leanne_T — Wed, 05 Oct 2022 09:52:10 GMT

Hi @Corkcranehire

Do you have the Billing and Payments section showing?

Leanne.

Re: Business invoice download button disappeared

Corkcranehire — Wed, 05 Oct 2022 12:04:11 GMT

Hiya,

Yes there is the invoice drop down at the top to choose which one then 4 tabs at the bottom for history, direct debit and 2 others. oh and a 'was this page useful' at the bottom. which currently it isnt ;(

Re: Business invoice download button disappeared

Leanne_T — Wed, 05 Oct 2022 12:50:32 GMT

Thanks @Corkcranehire

Are you logged into your My EE account online or the My EE app?

Leanne.

Re: Business invoice download button disappeared

Corkcranehire — Fri, 07 Oct 2022 09:39:09 GMT

My EE account

Re: Business invoice download button disappeared

Leanne_T — Fri, 07 Oct 2022 09:41:58 GMT

Thanks @Corkcranehire

In this case, please call us on 150 and the team can get this looked into further for you.

Leanne 🙂

Re: Business invoice download button disappeared

Corkcranehire — Fri, 07 Oct 2022 09:53:31 GMT

Yeah tried that and chat. they just dont understand the payout has changed

Re: Business invoice download button disappeared

Leanne_T — Fri, 07 Oct 2022 10:00:54 GMT

If you can try us again and let them know this option is not showing anymore for the account, they may be able to set up paper bills for you @Corkcranehire

Leanne.