topic Can't download my business invoice in Small Business

Can't download my business invoice

pkhatri — Tue, 04 Oct 2022 08:17:13 GMT

Hi,

I am trying to download my monthly invoice but the system is saying the file is too large to download. Not had this problem in previous months and nothing has changed for the file to become too large??

Please advise how I can get hold of an electronic copy of my invoice.

Thanks.

Re: Can't download my business invoice

Christopher_G — Tue, 04 Oct 2022 10:53:27 GMT

Hi @pkhatri

Could you try downloading it from the My EE desktop site on another device please?

Chris

Re: Can't download my business invoice

Starmultifuels — Thu, 06 Oct 2022 06:24:06 GMT

I'm having the exact same issue, and I'm also trying to download from the desktop site as Christopher has suggested. Could someone explain how to get the bill please? I need it for our monthly vat returns.

Re: Can't download my business invoice

Christopher_G — Thu, 06 Oct 2022 08:26:25 GMT

Have you tried on more than one device or browser, @Starmiltifuels?

Chris

Re: Can't download my business invoice

janeboyce — Tue, 18 Oct 2022 20:29:32 GMT

I'm having the same issue and have tried on more than one device, please advise where the download button has gone

Jane

Re: Can't download my business invoice

Jon_K — Wed, 19 Oct 2022 06:41:29 GMT

Thanks for coming to the community, @janeboyce.

Is this happening on both the app and the browser?

Jon

Re: Can't download my business invoice

MD20221 — Tue, 25 Oct 2022 13:47:47 GMT

The option has been removed by the genious brains at EE.

You can no longer download your invoice.

You need mobile manager which is only available to new customers at the moment.

EE cut off the downloading option before providing an alternative to getting your invoice.

The only way to get an invoice is to call in and pray they send you one, which they dont.

More rubbish badly thought out customer service from EE

Re: Can't download my business invoice

PAK1963 — Sun, 06 Nov 2022 13:22:08 GMT

How ridiculous is this on a business contract and you cant get a VAT invoice !

Re: Can't download my business invoice

Leanne_T — Sun, 06 Nov 2022 13:43:37 GMT

Hi @PAK1963

Are you unable to download the bill for your business account?

Leanne.

Re: Can't download my business invoice

debo66 — Thu, 10 Nov 2022 08:14:05 GMT

I'm unable to download any historical invoices too. I need them for the accounts.

Re: Can't download my business invoice

Christopher_G — Thu, 10 Nov 2022 09:07:06 GMT

What happens when you try to download them, @debo66?

Could you try on a different device or browser please?

Chris

Re: Can't download my business invoice

bt12345 — Thu, 10 Nov 2022 11:08:01 GMT

I am also having problems. It seems EE only let you download the past three month's invoices. Even then there is no VAT number. I have to manually write the EE Vat number: GB 245 7193 48 on each invoice, but still can't access historic invoices.

This is putting me off using EE as I am a business customer. A VAT invoice is a minimum necessary requirement. Sort it out EE!

Re: Can't download my business invoice

debo66 — Thu, 10 Nov 2022 12:12:47 GMT

I've tried chrome, firefox and edge and the mobile app - all the same, click on the download invoice link and absolutely nothing happens.

Re: Can't download my business invoice

debo66 — Thu, 10 Nov 2022 12:13:53 GMT

Our contract has expired. Unless this is sorted quickly I'm going to have no option but to change to another provider rather than renew. As it stands this service is currently unfit for purpose.

Re: Can't download my business invoice

James_B — Thu, 10 Nov 2022 13:06:47 GMT

Hi @debo66,

Welcome to the EE Community. 🙂

Our business team will be happy to look into this issue if you get in touch on 150.

Thanks

James

Re: Can't download my business invoice

Finance12345 — Thu, 10 Nov 2022 14:19:26 GMT

Has anyone managed to get a copy of the business invoice for October? We need this desperately to close month end but can't seem to get any help from anyone at EE, nor a copy of the invoice

Re: Can't download my business invoice

Finance12345 — Thu, 10 Nov 2022 14:22:40 GMT

Has the function to download your invoice been removed? There are posts all over this forum regarding businesses now being unable to download any of their invoices. We have tried calling 150 and tried chat but no one has been able to help, and we have not been able to retrieve a copy of our October invoice which we need in order to close month end.

Re: Can't download my business invoice

James_B — Thu, 10 Nov 2022 14:35:33 GMT

Hi @Finance12345,

Welcome to the EE Community. 🙂

Our business team will be happy to look into this issue if you get in touch on 150.

Thanks

James

Re: Can't download my business invoice

Finance12345 — Thu, 10 Nov 2022 14:56:06 GMT

I have already called 150 and I spent over an hour trying to get it resolved, a copy sent and no one could help.

Why is the function no longer available on the website? We have always downloaded our monthly invoice via the website, why would this be removed with no communication to your business customers?

Re: Can't download my business invoice

James_B — Thu, 10 Nov 2022 15:06:07 GMT

Hi @Finance12345,

What were you advised when you called? Did they raise a support ticket for the issue with your online account?

James