topic Re: Can't get PAC codes in Small Business

Can't get PAC codes

BenatAB — Thu, 23 Jun 2022 07:52:59 GMT

I work for a small business who doesn't use EE as our primary provider, We don't have EE phones as standard, we have 3 phone lines we need to migrate that we're paying for in EE, I've tried to request the PAC codes using the EE website but keep getting "This normally works...Text INFO to 85075 to get your switching information by text." for the last 3 days, I can't text the usual numbers because i'm not on the EE network. I just need the PAC codes for the 3 devices we have. Your bot keeps crashing/breaking saying "LP_reconnect Sorry, i could not find anything for that" or saying "Sorry, I didn't quite understand that. To continue, please choose one of the options below." then never presenting me any options and it's incredibly frustrating.

Re: Can't get PAC codes

James_B — Thu, 23 Jun 2022 10:01:42 GMT

Hi @BenatAB,

Welcome to the EE Community. 🙂

Have you tried texting PAC to 65075 from the phones your need the codes for?

If you don't have access to the devices, please get in touch with Customer Care so a member of the team can help.

James

Re: Can't get PAC codes

BenatAB — Thu, 23 Jun 2022 10:04:11 GMT

Hi,

No i don't have those phones, nor do we have access to them. That's why we're trying to cancel the contracts and have it be managed by our providers.

I just need to speak to a human being rather than forums/customer care with help guides etc.

Re: Can't get PAC codes

James_B — Thu, 23 Jun 2022 10:06:39 GMT

Hi @BenatAB,

Our Customer Care Team will be happy to help if you get in touch.

James

Re: Can't get PAC codes

Maalizja14 — Fri, 23 Sep 2022 10:05:35 GMT

Pac code

Re: Can't get PAC codes

Leanne_T — Fri, 23 Sep 2022 10:42:20 GMT

Hi @Maalizja14

Thanks for posting.

How can we help you today?

Leanne.

Re: Can't get PAC codes

Maalizja14 — Mon, 26 Sep 2022 12:29:51 GMT

I just want to contact you online only because my phone is locked. can you unlock my phone so that I can contact you

Re: Can't get PAC codes

Leanne_T — Mon, 26 Sep 2022 12:51:16 GMT

Hi @Maalizja14

Has the phone been blocked for non payment?

Leanne.

Re: Can't get PAC codes

steve7968 — Wed, 28 Dec 2022 20:36:03 GMT

Waste of time, EE is getting worse, I see why everyone are leaving,,,,

Re: Can't get PAC codes

npf — Fri, 06 Jan 2023 00:06:46 GMT

I also have 3 old ee phones i need the pac codes for how do i get these ? As they are old phones not being used id like to trade them in ?

Re: Can't get PAC codes

James_B — Fri, 06 Jan 2023 07:59:00 GMT

Hi @npf,

Please see What is a PAC code and how do I request one? for everything you need to know.

Hope this helps.

James