https://community.ee.co.uk/t5/Small-Business/Problem-with-new-handset/m-p/1173889#M1189 <P>I have recently upgraded my phone for some reason I can't call or text from my new handset,comes up with not registered on a network. Also I asked for Btsport on my add ons but I haven't got that either</P> Sat, 17 Sep 2022 13:34:27 GMT Joandfreddie1 2022-09-17T13:34:27Z https://community.ee.co.uk/t5/Small-Business/Problem-with-new-handset/m-p/1173889#M1189 <P>I have recently upgraded my phone for some reason I can't call or text from my new handset,comes up with not registered on a network. Also I asked for Btsport on my add ons but I haven't got that either</P> Sat, 17 Sep 2022 13:34:27 GMT https://community.ee.co.uk/t5/Small-Business/Problem-with-new-handset/m-p/1173889#M1189 Joandfreddie1 2022-09-17T13:34:27Z https://community.ee.co.uk/t5/Small-Business/Problem-with-new-handset/m-p/1173896#M1190 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2240607">@Joandfreddie1</a>&nbsp;,</P><P>Welcome to the community,</P><P>Have you put your original SIM card in, that is the one you had with your previous phone? Or were you trying to use a new SIM card? You just need to put in your SIM card from your previous phone.</P><P>I would suggest taking a look here for setting up BT Sport:</P><P><A href="https://ee.co.uk/help/help-new/offers-and-services/bt-sport-entertainment-packs/how-do-i-set-up-my-bt-sport-subscription" target="_blank">https://ee.co.uk/help/help-new/offers-and-services/bt-sport-entertainment-packs/how-do-i-set-up-my-bt-sport-subscription</A></P> Sat, 17 Sep 2022 13:54:44 GMT https://community.ee.co.uk/t5/Small-Business/Problem-with-new-handset/m-p/1173896#M1190 Schockwave 2022-09-17T13:54:44Z