topic Re: Data in Small Business

Data

louanne — Thu, 25 Aug 2022 11:13:37 GMT

Why does it show on my phone that my mobile data is only 2gb when my tariff is 17gb

Re: Data

Christopher_G — Thu, 25 Aug 2022 13:17:12 GMT

Hi @louanne

When does your allowance renew? What does it say on the add-on status page?

Chris

Re: Data

Chris_B — Thu, 25 Aug 2022 13:20:52 GMT

@louanne show where on your phone? The EE app?

Re: Data

louanne — Thu, 25 Aug 2022 19:18:08 GMT

Hi,
On my phone on the connections/data usage it say I have gone over my 2gb, but on my EE app on my account it says my allowance is 17gb

Sent from my Galaxy

Re: Data

MozzaSec — Thu, 25 Aug 2022 19:21:12 GMT

@louanne

Tap on where it says 2Gb and change it to 17Gb, the phone defaults to 2Gb, you can even change it something stupid like 220480Gb

Re: Data

louanne — Fri, 26 Aug 2022 06:56:08 GMT

Have changed it to the correct gb,
Many thanks for the help

Sent from my Galaxy

Re: Data

Leanne_T — Fri, 26 Aug 2022 07:00:43 GMT

Thanks for letting us know @louanne

Have a lovely day 🙂

Leanne.