E-SIM

Gulsun — Thu, 12 Nov 2026 10:56:36 GMT

Hi, I bought an E-SIM (for 7 days) and set it up yesterday morning but then by mistake removed the sim from the phone a few hours later. I’m trying to set it up again now but it says this sim has been used.
Is there a way to set it back up? Thank you.

Re: E-SIM

Ali_A — Thu, 12 Nov 2026 13:07:11 GMT

Hi @Gulsun

Once the eSIM has been deleted it won't be possible to reinstall the eSIM.
You'll need to call customer service from a different device, where a member of the team can order a replacement SIM card or eSIM QR code for you. Contact Us | Help & Support - EE

Alternatively, you can pop into any EE store with photo ID (or by getting verified in the EE app first), and the store guide will issue you a replacement pre-activated eSIM free of charge straight away. EE Store Finder | How to find your nearest EE store | EE

You'd only be able to use the option to order or download an eSIM/QR code online if you have access to your previous SIM, as a security PIN is sent via SMS to it to activate the new one.

You can find out more at How do I swap or get a replacement EE SIM

Ali

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E-SIM

Re: E-SIM