topic Corrupted sim card in SIM cards & Porting

Corrupted sim card

horleygirl — Tue, 03 Nov 2026 14:05:47 GMT

I am 80 years old and not a brilliant teccy My mobile phone was not working and showed no sim card. I rang your technical support department and a person called Damon one of your technicians answered my call. He was brilliant, kind and very patient and helped resolve the problem, which was a corrupted sim card. The next day, today, I received the replacement and inserted it in my phone and all up and running again. Many thanks Damon.

Re: Corrupted sim card

Leanne_T — Tue, 03 Nov 2026 16:17:25 GMT

Hi @horleygirl

Thankyou for coming to the community and letting us know the experience you had when the SIM become faulty.

I'm really pleased Damon got this sorted quickly for you and your phone is back up and running.

If you need anything in future, please pop back to the community anytime.

Take care.

Leanne.