EE refusing to give me a PAC code and won't give it over the phone

Adil122 — Sat, 24 Oct 2026 19:34:51 GMT

I ported my number from Lebara to EE which is a mistake I made and since the port was completed I have received no text messages ever since because ee blocked incoming texts while other providers don't whenever I text 65075 no PAC code comes I phoned customer service at 150 and 07953 966150 the 150 number their customer service said to top up to get texts including my pac code I asked them to give it over the phone and they refused then they said try 24 hours after porting and try again the next day I tried again and nothing happened waited a day and tried multiple times again and nothing came then I phoned the 07953 966150 line and there customer service was shocking I was referred to a higher up who talked for 2 minutes and was very rude he ended the call on me when I mentioned the ofcom general condition c7 and said to top up now ee has my number and I can't get any of my Verification codes or a PAC code I have tried multiple times and ee same response top up and top up under the ofcom general C7 a mobile provider must give the PAC code for free regardless whether it's a text message or over the phone and it doesn't matter if I don't top up it should be given to me but they keep refusing I need help ASAP with this

Re: EE refusing to give me a PAC code and won't give it over the phone

Debbie_G — Sun, 25 Oct 2026 08:53:10 GMT

Hi @Adil122.

Welcome to the community.

Sorry to hear you're having difficulty after porting your number.

As you're unable to receive incoming text messages following the port, I'd recommend getting back in touch with our customer support team so they can investigate this further and, if needed, escalate the issue.

Debbie

topic Re: EE refusing to give me a PAC code and won't give it over the phone in SIM cards & Porting

EE refusing to give me a PAC code and won't give it over the phone

Re: EE refusing to give me a PAC code and won't give it over the phone