topic Re: Online Port Form in SIM cards & Porting

Online Port Form

TerminalChimp — Wed, 14 Oct 2026 08:16:44 GMT

Hi,

https://ee.co.uk/help/mobile/getting-started/keep-my-number/transfer-my-number-to-ee

The web form on this link just redirects back to this URL. There is no online form to allow you to port your number to EE. It seems it has to be done via the phone itself.

Might be best to remove the link, if there is no form? Or better still, include the form?

Re: Online Port Form

Schockwave — Wed, 14 Oct 2026 11:23:21 GMT

Hello @TerminalChimp ,

Welcome to the community,

When you receive the new SIM card from EE, you will have a temporary number, which you can then text PAC to 150 with the PAC number, which once your number has been transferred, you will receive a text message to say transfer complete, at least that is what I understand, but then I have never done it myself, or ring customer service on 150 and give them the PAC code, which should start the process.

Re: Online Port Form

Rach_H — Wed, 14 Oct 2026 15:08:11 GMT

Hi @TerminalChimp,

Welcome to the Community!

Thanks so much for letting us know about this. I've flagged this with the team and we'll work to get this corrected as swiftly as possible.

Rach

Re: Online Port Form

Rach_H — Thu, 15 Oct 2026 15:20:42 GMT

Hi @TerminalChimp,

This has now been updated and the link to the form has now been removed. You should be able to use the steps on the page to complete your number port.

Rach