topic Re: i can't install my e sim in SIM cards & Porting

i can't install my e sim

nickthomass — Thu, 08 Oct 2026 09:46:12 GMT

I can't seem to install my e -sim, theres an error and so idk what to do

Re: i can't install my e sim

Schockwave — Thu, 08 Oct 2026 11:20:26 GMT

Hello @nickthomass ,

Is this a physical SIM card or an E-Sim?

If a physical SIM card, are you putting it in correctly into the card slot?

If E-Sim, did you receive the QR code?

Re: i can't install my e sim

Ali_A — Thu, 08 Oct 2026 12:40:40 GMT

Hi @nickthomass

Sorry to hear you're facing an issue installing your eSIM.

Can you tell us know what error message are you seeing?
Is this your first SIM for a brand new line, or a replacement SIM for an existing one?

You can find out more about setting up your eSIM at How do I swap or get a replacement EE SIM

Ali