Physical SIM unlinked

ssaunders91 — Thu, 01 Oct 2026 12:16:05 GMT

Hello team I need help reactivating my physical SIM card on my Galaxy S26 after an eSIM issue. My line is offline so I cannot call 150. Could an EE moderator please send me a private message so I can share my details. Thank you.

Re: Physical SIM unlinked

Alex_H — Thu, 01 Oct 2026 14:36:46 GMT

Hi @ssaunders91,

Welcome to the EE Community

Sorry to hear you have accidentally deleted your eSIM. We have no account access via these forums to be able to activate your SIM for you unfortunately and once a SIM is de-activated it is not possible to re-activate it. You would need to get either a replacement physical SIM or replacement eSIM.

If you setup Verified ID via the EE app, you should be able to login to the app download and activate a replacement eSIM. This would be the fastest option.

If you do want a physical SIM you can head to your nearest EE store with your ID or Verified ID in the EE app and they can provide a replacement for you there.

Or alternatively you can contact us on 07953 966 150 from another phone on and our team can either send out a physical SIM in the post or help with sending a new eSIM to your device.

Alex

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Physical SIM unlinked

Re: Physical SIM unlinked