topic Re: Sim in SIM cards & Porting

Sim

Kassey1999 — Wed, 30 Sep 2026 15:31:50 GMT

Hello,

since 2 days ago my SIM card has been saying No sim all of a sudden?
I’m on a top up sim and this has happened all of a sudden

Re: Sim

Kassey1999 — Wed, 30 Sep 2026 15:33:25 GMT

I’ve done the airplane mode on and off,

I’ve knocked my phone on and off

also have taken the SIM card out and put it back in my device but now I’ve been logged out of my Apple iMessage/FaceTime etc

Re: Sim

XRaySpeX — Wed, 30 Sep 2026 15:37:32 GMT

@Kassey1999 wrote:
also have taken the SIM card out and put it back in my device

Did you give its contacts a good old clean with a dry cloth or tissue in between?

Re: Sim

Christopher_G — Wed, 30 Sep 2026 17:11:45 GMT

Hi @Kassey1999

Welcome to the community.

There are some handy steps you can try here on this 'No SIM' error on your iPhone help page. If you still have problems after following those steps, I recommend getting in touch with our technical support team so they can check everything from our side.

Let us know how you get on please.

Chris

Re: Sim

ee_user14 — Thu, 01 Oct 2026 07:08:17 GMT

@XRaySpeX wrote:
@Kassey1999 wrote:
also have taken the SIM card out and put it back in my device
Did you give its contacts a good old clean with a dry cloth or tissue in between?

Assuming that this SIM was safely contained within a phone's physical SIM tray before the error occurred.... and thus that working physical connections tend not to break randomly.... or bits of dust randomly work their way into a SIM tray.... not impossible but highly unlikely....

One other possibility is hibernation and the SIM has been disconnected at the 6/9month point. Admittedly "no SIM" would be unusual in this situation.

Call CS with the SIM number handy.