topic Re: Esim in SIM cards & Porting

Esim

Andreaamd24 — Sun, 27 Sep 2026 00:07:37 GMT

My teenage son has broken his phone so I have given him my old Iphone 14 Pro. (He previously had 14 Pro Max). He has set it up using his Icloud saved data, but the esim is still attached to his broken phone. He needs the esim sending to his replacement handset but when I ‘chat’ to EE help it doesnt understand! what I am trying to do. He doesnt have his own EE account (due to his age) he is an additional on my account…

Re: Esim

rkelly1 — Sun, 27 Sep 2026 07:14:55 GMT

You can either log in to your EE app through his phone and download an esim or visit an EE store with photo ID to pick up a physical sim.

The faster way is through the app. Go to manage at the bottom, select check settings and you will see an option for sim/esim, which will then give you the option to replace.

Re: Esim

Chris_S — Sun, 27 Sep 2026 07:21:45 GMT

Hi @Andreaamd24,

Just to add to @rkelly1's brilliant advice, you can find more infomation on our Set up, replace or transfer an eSIM web page.

Chris S