topic Not able to get PAC in SIM cards & Porting

Not able to get PAC

Dereku1972 — Sat, 26 Sep 2026 00:39:23 GMT

Hi from EE. Sorry , due to your account status for 07xxxxxxxxx we are not able to process your request. Please log into ee.co.uk/myee or call 150 to request your switching information, PAC or STAC. Find out more at ee.co.uk/leavingus Thanks

I keep getting this message when I want my PAC. I have only one phone number with EE and this has been happening for months. I am out of contact.

Re: Not able to get PAC

Michael_D — Sat, 26 Sep 2026 07:31:53 GMT

Hi @Dereku1972

Thanks for coming to the community.

If you login to the EE app and head to Manage then Mobile & SIMs, then scroll to the bottom of the screen and select Settings/Check Settings followed by Account, there is an option for Leave EE. That should let you request the PAC.

If you still can't, please give our customer service guides a call, and they will be able to arrange a PAC for you.

Michael