topic Re: Lost my sim in SIM cards & Porting

Lost my sim

M1naz — Tue, 22 Sep 2026 21:18:30 GMT

EE is so useless lost my sim couple days ago tried doing eSIM which failed after couple of hours then ordered a sim waited 2 days now its saying no service, on email says activate it once received but guess what they’re side is down so can’t do anything

Re: Lost my sim

Leanne_T — Wed, 23 Sep 2026 07:16:06 GMT

Morning @M1naz

Thanks for coming to the community.

I am sorry to hear the eSIM stopped working after a few hours and the replacement SIM card is not activated.

If you can get in touch with our mobile guides during opening hours, one of our guides can get the SIM card registered for you.

Let me know how you get on.

Leanne.

Re: Lost my sim

Chris_B — Wed, 23 Sep 2026 12:55:22 GMT

@M1naz it can take up to 24 hours to activate a SIM card but try and restarting the device a few times as it can help the network see the SIM card to activate it.