https://community.ee.co.uk/t5/SIM-cards-Porting/Stolen-phone-and-lost-SIM/m-p/1640699#M57826 <P>Not easy when you arrive home at 10pm, have no family and a baby to look after. Should I just knock on a random persons house and ask for their phone? EE should have a better solution for this.</P> Thu, 17 Sep 2026 21:44:44 GMT Budjay 2026-09-17T21:44:44Z https://community.ee.co.uk/t5/SIM-cards-Porting/Stolen-phone-and-lost-SIM/m-p/1640686#M57820 <P>Hi. My phone was stolen a week ago on holiday. I reported it and had a new SIM sent to my address. Just got back from holiday and no SIM has been received and I have no phone or ability to contact EE and need access to a phone immediately. I have an old phone I can use but no SIM. Immediate help required please.</P> Thu, 17 Sep 2026 20:53:23 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Stolen-phone-and-lost-SIM/m-p/1640686#M57820 Budjay 2026-09-17T20:53:23Z https://community.ee.co.uk/t5/SIM-cards-Porting/Stolen-phone-and-lost-SIM/m-p/1640689#M57821 <P>If you didn't insure your phone then you'll need to buy a new 1.</P><P>You need to contact CS to chase up what's happened to the replacement SIM.</P><P>As long as you are on a mobile contract, Live Chat will be found under the Help section of the MyEE app as "Talk to us".</P> Thu, 17 Sep 2026 21:05:11 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Stolen-phone-and-lost-SIM/m-p/1640689#M57821 XRaySpeX 2026-09-17T21:05:11Z https://community.ee.co.uk/t5/SIM-cards-Porting/Stolen-phone-and-lost-SIM/m-p/1640691#M57822 <P>How can I access live chat without my phone? The app won’t let me login without sending a code to my mobile. I already have a phone I can use with the new SIM so no need to buy a new one. I just need my SIM as was arranged. Where has my replacement SIM ended up?</P> Thu, 17 Sep 2026 21:07:33 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Stolen-phone-and-lost-SIM/m-p/1640691#M57822 Budjay 2026-09-17T21:07:33Z https://community.ee.co.uk/t5/SIM-cards-Porting/Stolen-phone-and-lost-SIM/m-p/1640693#M57823 <P>Borrow another phone or get another SIM for your old phone!</P> Thu, 17 Sep 2026 21:33:02 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Stolen-phone-and-lost-SIM/m-p/1640693#M57823 XRaySpeX 2026-09-17T21:33:02Z https://community.ee.co.uk/t5/SIM-cards-Porting/Stolen-phone-and-lost-SIM/m-p/1640697#M57825 <P>When was the SIM ordered? These are usually sent via 2nd Class Post so may take longer than expected due to Royal Mail changes to the service.</P><P>Alternatively you can go in-store with a UK Driving License or Passport to receive a replacement SIM card on the day.</P> Thu, 17 Sep 2026 21:41:34 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Stolen-phone-and-lost-SIM/m-p/1640697#M57825 Matt_124 2026-09-17T21:41:34Z https://community.ee.co.uk/t5/SIM-cards-Porting/Stolen-phone-and-lost-SIM/m-p/1640699#M57826 <P>Not easy when you arrive home at 10pm, have no family and a baby to look after. Should I just knock on a random persons house and ask for their phone? EE should have a better solution for this.</P> Thu, 17 Sep 2026 21:44:44 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Stolen-phone-and-lost-SIM/m-p/1640699#M57826 Budjay 2026-09-17T21:44:44Z https://community.ee.co.uk/t5/SIM-cards-Porting/Stolen-phone-and-lost-SIM/m-p/1640700#M57827 <P>SIM was ordered on Thursday night so exactly a week ago. Should I assume it’s lost in the post or taken by someone? Surely it shouldn’t take this long to arrive?</P> Thu, 17 Sep 2026 21:46:47 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Stolen-phone-and-lost-SIM/m-p/1640700#M57827 Budjay 2026-09-17T21:46:47Z