topic Re: PAC/Port hasn't happened by 6pm in SIM cards & Porting

PAC/Port hasn't happened by 6pm

MonaK — Fri, 11 Sep 2026 17:25:28 GMT

Sorry if this has been asked before, but I submitted my PAC to EE yesterday morning and had a text confirmation to say it would port my old number over by 6pm today but it hasn't yet. Is it likely to need me to do anything?

Re: PAC/Port hasn't happened by 6pm

XRaySpeX — Fri, 11 Sep 2026 18:30:01 GMT

Have you activated your EE SIM on EE's network? Porting won't start until you do.

Re: PAC/Port hasn't happened by 6pm

MonaK — Fri, 11 Sep 2026 18:44:44 GMT

Thank you. Yes. So currently have new phone working with EE number it came with and old phone still on old number with O2.

Re: PAC/Port hasn't happened by 6pm

Peter_W — Sat, 12 Sep 2026 12:58:53 GMT

Welcome to the Community, @MonaK

Once your SIM has connected to our network, it will automatically bring the port over to the next working day if requested before 17:30, or the working day after if after 17:30 or at the weekend.

You can find more details about porting on our help page here, or if you'd prefer we double check things at our end, you can also give our team a call.

Peter