topic Re: Sim upgrade in SIM cards & Porting

Sim upgrade

Silverdragon — Wed, 01 Jul 2026 19:08:00 GMT

So I tried to upgrade my ee sim. Couldn't do it on webpage. Tried chatline. They tried to sell me a broadband package. When I said no and logged out I received a load of texts with pin numbers in a childish display of temper. And this is meant to be the UK best network?

Re: Sim upgrade

ee_user14 — Wed, 01 Jul 2026 20:03:34 GMT

If you were discussing your account, then that would require account security to be passed. I'm at a loss why one-time-passwords and suchlike, are a "childish display of temper" or anything remotely similar?

And no idea why a customer-service process should have anything to do with network awards.

Re: Sim upgrade

Silverdragon — Thu, 03 Sep 2026 09:14:30 GMT

maybe you did not read my message.... and I am still unable to upgrade my sim online.

Re: Sim upgrade

Debbie_G — Thu, 03 Sep 2026 11:44:04 GMT

Hi @Silverdragon

Thanks for coming back to the community.

I'm sorry to hear you're continuing to experience issues when trying to upgrade your SIM.

I'd recommend getting in touch with our customer support team, who'll be able to review the upgrade options available to you and investigate why you're unable to complete this online.

Debbie

Re: Sim upgrade

ee_user14 — Thu, 03 Sep 2026 14:37:03 GMT

@Silverdragon wrote:
maybe you did not read my message....

Maybe you didn't explicitly say so, your previous post (more than 2 months ago) was little more than a rant.

I see Debbie_G has already replied to you, I'd suggest following their advice.