topic Re: Re: Unable to activate new eSIM in SIM cards & Porting

Re: Unable to activate new eSIM

Pid47 — Tue, 21 May 2024 13:42:51 GMT

Did this get resolved?

I am having the same issue with my new iPad pro 2024

Re: Re: Unable to activate new eSIM

Leanne_T — Tue, 21 May 2024 15:15:42 GMT

Hi @Pid47

Thanks for coming here 🙂

What happens when you try and activate the eSIM?

Are you downloading the eSIM from your EE app?

Leanne.

Re: Re: Unable to activate new eSIM

Pid47 — Tue, 21 May 2024 15:23:31 GMT

Hi Leanne_T

I tried with the QR Code first, after 10-15 mins I got an error saying the Activation Failed.

I then tried through the app and repeatedly got an error saying unable to activate.

I did also ring Customer Services and they are sending another QR Code through the post but I am unsure that it will work if the first one failed

Re: Re: Unable to activate new eSIM

Pid47 — Wed, 22 May 2024 14:38:31 GMT

I have just received the esim in the post and it has still failed, it is really frustrating that I cannot use this as I need to now

Re: Re: Unable to activate new eSIM

Christopher_G — Wed, 22 May 2024 16:16:18 GMT

Thanks for the update, @Pid47

I'm not sure why it isn't working for you. I recommend getting in touch with our Mobile Care team again so they can continue with the troubleshooting.

Chris

Re: Re: Unable to activate new eSIM

Yeahron95 — Wed, 12 Aug 2026 13:07:27 GMT

Did you ever get it working?

Re: Re: Unable to activate new eSIM

Alex_H — Wed, 12 Aug 2026 15:08:53 GMT

Hi @Yeahron95,

Welcome to the EE Community

What is the issue you are having when trying to activate your eSIM? Is this for an existing contract that you are looking to replace the SIM for or is this a new device/contract you have bought and you selected to use an eSIM?

Alex