topic Re: Lost SIM but no way of reporting it in SIM cards & Porting

Lost SIM but no way of reporting it

HelpIneedsb — Wed, 12 Aug 2026 08:18:55 GMT

Hello! As the title says, I lost my SIM card (pay as you go) in April while travelling, but I have no way of calling CS to report it/ask to block my number because I can’t really download Skype or make proper international calls where I’m at atm. Is there any other way I can ask EE to block my number/request a replacement SIM? Thank you.

Re: Lost SIM but no way of reporting it

Northerner — Wed, 12 Aug 2026 08:26:41 GMT

Hi @HelpIneedsb

Please read here: https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

Or go into any EE store.

Thanks

Re: Lost SIM but no way of reporting it

HelpIneedsb — Wed, 12 Aug 2026 08:30:56 GMT

Yes, I understand that — I just have no easy way to make an international call and there are no ee stores in my area.

Re: Lost SIM but no way of reporting it

Peter_W — Wed, 12 Aug 2026 09:41:32 GMT

Welcome to the Community, @HelpIneedsb

Are you in the UK at the moment, or are you still abroad?

For security, replacement SIMs can only be sent to the address registered on your account, so if you're not at home right now visiting a store with a valid passport or UK driving licence is going to be the only way we can get this sorted.

If you're abroad, there isn't any option we have to get a SIM to you directly - you would need to liaise with a friend or family member here in the UK to get this replaced then sent out.

Peter

Re: Lost SIM but no way of reporting it

HelpIneedsb — Wed, 12 Aug 2026 09:51:15 GMT

Hello, I’m still abroad, and I won’t be back for a while. Is there any way
I can report my number as lost from abroad without making a call?

Re: Lost SIM but no way of reporting it

HelpIneedsb — Wed, 12 Aug 2026 09:51:24 GMT

Hello, I’m still abroad and I won’t be back for a while. I can wait until I get back to pop in for my replacement, but is there any way I can report my number as lost without making a call in the meantime?

Re: Lost SIM but no way of reporting it

Peter_W — Wed, 12 Aug 2026 10:13:14 GMT

Thanks, @HelpIneedsb.

I can certainly see if we can help get something sorted for this.

I'm going to pop you over a private message so we can take a few more details.

Peter