https://community.ee.co.uk/t5/SIM-cards-Porting/Travel-esim/m-p/1633874#M57521 <P>I bought a 30-day travel esim, received the QR code and managed to activate it. However, I accidentally deleted it when trying to delete an older esim.</P><P>I called the support number but they said the couldn't find my account. I registered on the website using only my email. As the travel esim is only for data I don't have an EE phone number or a British address. The email with the QR code only says:</P><P><STRONG>Your eSIM number:</STRONG> ESIM2</P><P>I have the activation instructions and the activation code. None of this help them "find" my account. I've checked the app as well but my esim doesn't show there, as I need an EE phone number to link my products. I also went to the store but they told me that they couldn't help because I bought the esim on the website.</P><P>It's like the product doesn't exist, but I was charged. Is there another way to re-activate the esim if I already used the qr code? is there a way to get a new qr code?</P> Mon, 10 Aug 2026 18:55:23 GMT martine491 2026-08-10T18:55:23Z https://community.ee.co.uk/t5/SIM-cards-Porting/Travel-esim/m-p/1633874#M57521 <P>I bought a 30-day travel esim, received the QR code and managed to activate it. However, I accidentally deleted it when trying to delete an older esim.</P><P>I called the support number but they said the couldn't find my account. I registered on the website using only my email. As the travel esim is only for data I don't have an EE phone number or a British address. The email with the QR code only says:</P><P><STRONG>Your eSIM number:</STRONG> ESIM2</P><P>I have the activation instructions and the activation code. None of this help them "find" my account. I've checked the app as well but my esim doesn't show there, as I need an EE phone number to link my products. I also went to the store but they told me that they couldn't help because I bought the esim on the website.</P><P>It's like the product doesn't exist, but I was charged. Is there another way to re-activate the esim if I already used the qr code? is there a way to get a new qr code?</P> Mon, 10 Aug 2026 18:55:23 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Travel-esim/m-p/1633874#M57521 martine491 2026-08-10T18:55:23Z https://community.ee.co.uk/t5/SIM-cards-Porting/Travel-esim/m-p/1633883#M57522 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5036553">@martine491</a>&nbsp; A new QR code will be you purchasing the travel eSIM again. &nbsp; And yes your original travel eSIM did have a number associated with it if it didn’t you wouldn’t be able to connect to the network to have data usage logged against it. &nbsp;</P> Mon, 10 Aug 2026 19:29:21 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Travel-esim/m-p/1633883#M57522 Chris_B 2026-08-10T19:29:21Z