https://community.ee.co.uk/t5/SIM-cards-Porting/Unable-to-link-product-in-ee-app/m-p/1633527#M57514 <P>I've just joined &amp; finding issues with your onboarding process.</P><P>Simply put - I cannot link my e-sim purchase to my ee account. It just says to try again later after EE have fixed it.</P><P>&nbsp;</P><P>Could you let me know what the problem is within EE? When will the issue be resolved? It's been a painstaking proceess so far &amp; not sure I'll stay at this rate.</P> Sat, 08 Aug 2026 23:25:44 GMT Giaweihy 2026-08-08T23:25:44Z https://community.ee.co.uk/t5/SIM-cards-Porting/Unable-to-link-product-in-ee-app/m-p/1633527#M57514 <P>I've just joined &amp; finding issues with your onboarding process.</P><P>Simply put - I cannot link my e-sim purchase to my ee account. It just says to try again later after EE have fixed it.</P><P>&nbsp;</P><P>Could you let me know what the problem is within EE? When will the issue be resolved? It's been a painstaking proceess so far &amp; not sure I'll stay at this rate.</P> Sat, 08 Aug 2026 23:25:44 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Unable-to-link-product-in-ee-app/m-p/1633527#M57514 Giaweihy 2026-08-08T23:25:44Z https://community.ee.co.uk/t5/SIM-cards-Porting/Unable-to-link-product-in-ee-app/m-p/1633544#M57515 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5035953">@Giaweihy</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>Do you get an error message when trying to ling your eSIM number in the app?&nbsp;</P> <P>Can you try and link the eSIM in your online account logging in using a web browser, does this work for you?&nbsp;</P> <P>Speak to you soon <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.</P> Sun, 09 Aug 2026 08:29:50 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/Unable-to-link-product-in-ee-app/m-p/1633544#M57515 Leanne_T 2026-08-09T08:29:50Z