topic Transferring a number in SIM cards & Porting

Transferring a number

Louise1991 — Sat, 25 Jul 2026 07:52:24 GMT

I need some help I’ve requested twice now about transferring my number to 02 to ee but it’s been about a week now and I really need my old number

Re: Transferring a number

Chris_B — Sat, 25 Jul 2026 08:08:28 GMT

@Louise1991 do you have your PAC number from 02 and have you gave that to EE ?

Re: Transferring a number

Peter_W — Sat, 25 Jul 2026 09:36:41 GMT

Welcome to the Community, @Louise1991

Did you provide your PAC at the point of sale?

If you did, your transfer should update to the next eligible working day once your new SIM first connects to our network.

Alternatively, if you give our team a call and provide them with the PAC directly, they can set things up at our end and confirm an exact port date on the call.

You can find more details on the process of transferring your number here:

Transfer your number to EE | Mobile Help | EE

Peter