SIM card unable to be activated

reyreynich18 — Tue, 21 Jul 2026 10:04:53 GMT

My brand new EE SIM card cannot be activated as it requires a code sent to my number, but my old SIM has already been disabled. So my phone number just doesn’t work now.

(based in scotland)

Re: SIM card unable to be activated

Ali_A — Tue, 21 Jul 2026 13:13:14 GMT

Hi @reyreynich18

Sorry to hear you no longer have access to your old SIM. Did you order the replacement SIM online?

You'll need to call customer service from a different device, where a member of the team can order a pre-activated replacement SIM card or eSIM QR code for you. Contact Us | Help & Support - EE

Alternatively, you can pop into any EE store with photo ID and the guide will issue you a replacement pre-activated SIM free of charge straight away. EE Store Finder | How to find your nearest EE store | EE

You'd only be able to use the option to order or download a SIM online if you have access to your previous SIM, due to the security PIN sent via SMS.

You can find out more at How do I swap or get a replacement EE SIM

Ali

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SIM card unable to be activated

Re: SIM card unable to be activated