https://community.ee.co.uk/t5/SIM-cards-Porting/E-sim-doesn-t/m-p/1628455#M57392 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5022246">@SR091</a></SPAN>,<BR />&nbsp;</P> <P>Welcome to the EE Community<BR /><BR />What type of phone is it you are using? It sounds like after the first time you put in the PUK from your EE account it was asking you to set a new PIN to use. When you say its asking for the PUK again, is it not accepting the PUK this time?&nbsp;</P> <P>&nbsp;</P> <P>Alex</P> Mon, 13 Jul 2026 07:52:03 GMT Alex_H 2026-07-13T07:52:03Z https://community.ee.co.uk/t5/SIM-cards-Porting/E-sim-doesn-t/m-p/1628409#M57388 <P>Hello I bought my new phone I put the sim now said to put puk I found that to my ee app and after that said to put new pin twice I put and after that said again to put puk&nbsp;</P> Mon, 13 Jul 2026 00:06:43 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/E-sim-doesn-t/m-p/1628409#M57388 SR091 2026-07-13T00:06:43Z https://community.ee.co.uk/t5/SIM-cards-Porting/E-sim-doesn-t/m-p/1628455#M57392 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5022246">@SR091</a></SPAN>,<BR />&nbsp;</P> <P>Welcome to the EE Community<BR /><BR />What type of phone is it you are using? It sounds like after the first time you put in the PUK from your EE account it was asking you to set a new PIN to use. When you say its asking for the PUK again, is it not accepting the PUK this time?&nbsp;</P> <P>&nbsp;</P> <P>Alex</P> Mon, 13 Jul 2026 07:52:03 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/E-sim-doesn-t/m-p/1628455#M57392 Alex_H 2026-07-13T07:52:03Z