topic Re: Accidental removal esim in SIM cards & Porting

Accidental removal esim

Kyra88 — Thu, 02 Jul 2026 04:15:42 GMT

I'm in the US, I scanned the QR code and it added the esim but never asked for the activation code it just automatically added it so I got confused. I figured I would remove the esim and scan the code again to redo the process and now it wont let me add the esim? What do I do? I'm arriving in London tomorrow and I can't figure out how to get technical support.

Re: Accidental removal esim

Chris_B — Thu, 02 Jul 2026 07:13:51 GMT

@Kyra88 Once a QR code is used it cant be used again. If the esim was added first time then it was added and you removed it. It would have worked when you got to the UK.

Re: Accidental removal esim

Kyra88 — Thu, 02 Jul 2026 11:26:43 GMT

So do i need to go to an EE in london to get a replacement? Or should i buy
a secons esim and ask for a redund of the first one?

Kyra

[Mod edit: removed personal details]

Re: Accidental removal esim

Chris_B — Thu, 02 Jul 2026 12:41:07 GMT

@Kyra88 You can get an eSIM at the airport on arrival. You could trying calling customer support to see if they can help with the first eSIM that you removed.