topic Re: I don't know if I'm with EE or not and there's no one I can speak to... in SIM cards & Porting

I don't know if I'm with EE or not and there's no one I can speak to...

Liam2442 — Thu, 18 Jun 2026 10:08:56 GMT

I got a pac code from Vodafone and tried to join ee.

They accepted it and a few minutes later I got an email from EE to say there's an issue with my bank

I called my bank and resolved the issue

I then tried to join ee again and was told the PAC code was invalid

I then asked Vodafone for a new PAC code but they told.me they can't give me one as it's already been used

Now I'm here and I'm not sure what network I'm with

Seems quite stressful to be honest

Thanks

Re: I don't know if I'm with EE or not and there's no one I can speak to...

Michael_D — Thu, 18 Jun 2026 12:51:17 GMT

Hi @Liam2442

Welcome to the community.

It would be best to give our customer service guides a call so they can check what is happening.

They'll be able to check if the order is there, and look at getting the number port set up with your PAC.

If the order hasn't been successful, they can help to put it through for you.

Michael

Re: I don't know if I'm with EE or not and there's no one I can speak to...

Liam2442 — Thu, 18 Jun 2026 13:42:10 GMT

Thanks for your help but I clicked on the link, I then clicked help and it advised me to ask on the forum, so it's sent me back here

Re: I don't know if I'm with EE or not and there's no one I can speak to...

Liam2442 — Thu, 18 Jun 2026 13:43:16 GMT

I also sent "help'to 150 but I'm not with EE yet so that didn't work

Re: I don't know if I'm with EE or not and there's no one I can speak to...

Michael_D — Thu, 18 Jun 2026 13:46:30 GMT

We don't have any account access on the community @Liam2442, so we're not able to see any order or porting details here.

The best option would be to call our team using the numbers that are a little further down the page on the link above. There is an option for sales queries and they can help.

Michael

Re: I don't know if I'm with EE or not and there's no one I can speak to...

Liam2442 — Thu, 18 Jun 2026 16:04:47 GMT

Okay I've now registered with EE, I did it with the phone number

I've got an ' e sim' but I still seem to be on the Vodafone network

Im reading the email and I see it says

'Once you've logged in, please link your EE product using the mobile number on this email'

Now that number is different to the number I'll be using because of the PAC code , so I'm not logged in with that number on the app.

I'm on the app now, does anyone know how to link it?

Thanks

Re: I don't know if I'm with EE or not and there's no one I can speak to...

Liam2442 — Thu, 18 Jun 2026 16:16:34 GMT

I'm also struggling with a phone number

I've had 12 emails from EE today and on the latest one there is a number at the bottom

I called it - +03301231105 and I got through to Vodafone, I appreciate the help but I feel confused

Re: I don't know if I'm with EE or not and there's no one I can speak to...

Schockwave — Thu, 18 Jun 2026 16:42:30 GMT

@Liam2442 , welcome to EE, you need to give it at least 24 hours for it all to be completed, and you will get a text saying all complete.

I would suggest waiting until the transfer has all completed and then register on the app.

Re: I don't know if I'm with EE or not and there's no one I can speak to...

XRaySpeX — Thu, 18 Jun 2026 16:45:02 GMT

@Liam2442 : Text NUMBER to 150. If it's successful it'll tell you you are with EE. If it fails, you're not.

Re: I don't know if I'm with EE or not and there's no one I can speak to...

Liam2442 — Thu, 18 Jun 2026 16:47:10 GMT

I texted 150 but says 'not sent'

Re: I don't know if I'm with EE or not and there's no one I can speak to...

XRaySpeX — Thu, 18 Jun 2026 16:48:09 GMT

Then you're not with EE.

Re: I don't know if I'm with EE or not and there's no one I can speak to...

Liam2442 — Sat, 20 Jun 2026 07:18:13 GMT

I got this email at about 15:30 yesterday UK time

I'm still not linked up to EE, I've followed all the instructions and I've no idea what to do next.

I've been at it for 2 days now, not sure if this is normal or not

I have the ee app downloaded but I'm still with Vodafone, so not sure what to do

Thanks

'Gmail is better on the app

Secure, fast and organised email

Open

Confirmation: Your order's on it'd eay

ABOUT YOUR ORDER

Account number: ********

Hi Liam,

You’ve opted for an eSIM, which means we won’t send you an actual SIM as everything can be done online. Follow the simple steps in this email to get set up.

Your mobile number is ***********. This may be temporary if you’re planning to transfer an existing mobile number across from another provider.

Download your eSIM

To register your EE account and get your eSIM, you’ll need to:

Go to ee.co.uk/go/login and log in with your EE ID, if one has been created for you. If it hasn't, you can set up an online account

Once you've logged in, please link your EE product using the mobile number on this email

You're now good to go - you'll get a pop up to download your eSIM

[Mod edit - removed mobile and account number, please don't share these in public]

Re: I don't know if I'm with EE or not and there's no one I can speak to...

XRaySpeX — Sat, 20 Jun 2026 01:13:29 GMT

You won't be on EE until you get your SIM & activate on EE's UK network.

Re: I don't know if I'm with EE or not and there's no one I can speak to...

Liam2442 — Sat, 20 Jun 2026 07:34:51 GMT

Okay but how does that happen?

Apparently it's an e sim, so I'm not expecting a SIM to arrive

I've been trying since Thursday.

I've made phone calls,.called into the shop, download the app, came on here for advice and still nothing

I was waiting for a pop up as it said on one of the emails I'll get one but nothing so far.

Re: I don't know if I'm with EE or not and there's no one I can speak to...

Liam2442 — Sat, 20 Jun 2026 09:39:43 GMT

My latest update is

I've spoken to someone on an online chat feature and they told me it will transfer over on Tuesday 27th

In a way I'm kind of glad but why does it take so long?

I was told on Thursday it will be same day, also I'm a bit nervous that there'll be another issue on Tuesday

Is this normal?

Re: I don't know if I'm with EE or not and there's no one I can speak to...

Peter_W — Sat, 20 Jun 2026 11:42:09 GMT

Hey there, @Liam2442

Have you managed to get your eSIM up and running now?

Once your SIM is active and connects to our network, if you supplied your PAC at the point of sale, it will bring forward the number transfer to the next available date.

This can be as soon as the next working day, but if requested after 5:30pm it will be the working day after that.

Peter

Re: I don't know if I'm with EE or not and there's no one I can speak to...

Liam2442 — Sat, 20 Jun 2026 12:14:23 GMT

No, I've tried everything, someone this morning told me it'll be working by Tuesday, but someone on Thursday said it would be that day and same on Friday

I guess I'll have to wait for Tuesday but I don't feel confident about it

This was someone from EE, it was like an online private chat that I got on, Id post a screenshot but It doesn't have the option

Re: I don't know if I'm with EE or not and there's no one I can speak to...

Peter_W — Sat, 20 Jun 2026 12:59:04 GMT

Thanks @Liam2442

If you're still not seeing the option to install your eSIM, but know your number, I'd recommend if possible popping into one of our retail stores.

Provided you have a valid passport or UK driving licence, we can do an immediate SIM / eSIM replacement for your number free of charge.

Peter

Re: I don't know if I'm with EE or not and there's no one I can speak to...

Liam2442 — Sat, 20 Jun 2026 13:18:49 GMT

I went in the store Thursday but I'll try again tomorrow

Thanks

Ps just out of interest were would the option be to install my e sim?

I'm already on the app and logged in etc