topic Re: : Vodafone to EE number transfer issue – received a new number instead of keepin in SIM cards & Porting

: Vodafone to EE number transfer issue – received a new number instead of keepin

TasnimSadiq — Thu, 18 Jun 2026 22:57:44 GMT

Hello,

I recently switched from Vodafone to EE and requested to keep my existing Vodafone number. However, EE sent me a SIM card with a new phone number instead of transferring my old number.

Could someone please advise what I need to do to get my Vodafone number transferred to my EE SIM? Do I need to provide a PAC code again or contact customer support?

Thank you for your help.

Re: : Vodafone to EE number transfer issue – received a new number instead of keepin

Ritu_D — Fri, 19 Jun 2026 09:11:09 GMT

Hi @TasnimSadiq

Welcome to the community.

Did you provide your PAC code when you purchased the new phone contract?

If so, pop your new sim card into the phone with the temporary number and your number will port in from Vodafone.

You can find more information about Transferring your number to EE here.

Thanks

Ritu