topic Re: New phone and replacement sim sctivation in SIM cards & Porting

New phone and replacement sim sctivation

Retnuh41 — Mon, 08 Jun 2026 20:30:40 GMT

Hi,

Just bought a new phone after my cureent phone's logic board failed. Ive also lost the sim card , so ive ordred a replacement sim aswell.

How long does it ussualy take for the new sim to be activated? Theres no service and the the phone number is just 0's.

Thanks

Re: New phone and replacement sim sctivation

Leanne_T — Tue, 09 Jun 2026 07:11:14 GMT

Morning @Retnuh41

Thanks for coming to the community.

If you have ordered the replacement for a lost SIM card, you would need to get in touch with our mobile guides to get the SIM card registered. Once you have contacted us and the SIM has been registered, this will activate within 24 hours.

Thanks.

Leanne.