topic Locked out of eSIM loop - old phone sold. Need manual EID activation. in SIM cards & Porting

Locked out of eSIM loop - old phone sold. Need manual EID activation.

magpiebp8 — Wed, 03 Jun 2026 15:24:30 GMT

Hello. I have upgraded to an iPhone 17 Pro and sold my old phone. I am stuck without service and cannot use the My EE App because I cannot receive text message authorization pins. I have my 32-character EID number ready. Can an EE Community Coordinator please open a secure private message thread with me here on the forum to manually swap my line? Thank you.

Re: Locked out of eSIM loop - old phone sold. Need manual EID activation.

XRaySpeX — Wed, 03 Jun 2026 15:58:32 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Locked out of eSIM loop - old phone sold. Need manual EID activation.

Schockwave — Wed, 03 Jun 2026 16:01:08 GMT

Hello @magpiebp8 ,

Welcome to the community,

Do you not have your old SIM card? You should be able to size it down to the right size if that is the problem, and it should work.

Unfortunately I doubt anyone will be able to private message you through the forums.

What did you do with your old SIM card? You would otherwise either go to an EE high street store with photo ID to get a replacement SIM card or use another phone to request a replacement SIM card or use the app to order a replacement SIM card, by clicking on the icon top right and then click on settings and preferences, click on sweepings and SIIM/ESim and order one.