topic Re: Change from esim to simcard in SIM cards & Porting

Change from esim to simcard

clarelouste73 — Tue, 02 Jun 2026 17:14:50 GMT

Hi there is there a way I can change from esim to a physical simcard I have 2 phone and would like to swap phones from time to time but don't like using esim and want to go back to using a simcard can this be done?

Re: Change from esim to simcard

chistery — Tue, 02 Jun 2026 17:20:19 GMT

Hi @clarelouste73

Easiest way is to pop into an EE store with photo ID like a passport or driving licence.

https://ee.co.uk/help/mobile/getting-started/sim/what-is-a-sim-swap

Re: Change from esim to simcard

Ali_A — Wed, 03 Jun 2026 07:14:03 GMT

Hi @clarelouste73

Welcome to the EE Community

You can swap to a physical SIM through the EE App. Just click Manage > Settings > Replace My SIM.
Or order through your EE Online Account

Your existing eSIM still needs to be active for either of these options to work, as you'll need to activate the SIM when it arrives in the post.

Alternatively, as @chistery mentioned, you can pop into any EE Store with photo ID for a replacement SIM.

If neither of these options are possible for you, you'll need to call customer service on 150 where a guide will be able to order a replacement physical SIM for you.

You can find out more at How do I swap or get a new SIM?

Ali