topic Re: Missing plan name in SIM upgrade options in SIM cards & Porting

Missing plan name in SIM upgrade options

Harry988192 — Tue, 02 Jun 2026 06:59:00 GMT

The website is very clear that the phone SIM-only plans are called No Frill, Essentials, Essentials Plus, All Rounder and Full Works. It describes what each of these plans includes.

However on the upgrade screen it lists some plans which don't specify what type they are. They almost look like data-only plans but surely it wouldn't offer those for a phone SIM upgrade? Can anyone identify these? Are they somehow Essentials plans but with some sort of free EU roaming added? Nowhere in the checkout process does it specify what these plans include.

Re: Missing plan name in SIM upgrade options

Rach_H — Tue, 02 Jun 2026 11:18:48 GMT

Hi @Harry988192,

Welcome to the Community!

I'm sorry for this confusion around these plans. When you click the 'i' in the top right corner of the individual plan does it give you any further information about what is included?

Rach

Re: Missing plan name in SIM upgrade options

Harry988192 — Tue, 02 Jun 2026 12:57:49 GMT

No, when I click the "i" it takes me to a generic page titled "plans explained" which lists the features of No Frills, Essentials, Essentials Plus, All Rounder and Full Works with no indication which, if any, of those apply to these plans.