topic Re: Issue with purchasing Travel eSIM for UK Visitors - Checkout page error in SIM cards & Porting

Issue with purchasing Travel eSIM for UK Visitors - Checkout page error

smoothhi — Mon, 01 Jun 2026 07:30:59 GMT

I am writing to request assistance with purchasing a "Travel eSIM for UK Visitors" on your website.

Currently, after I log into my EE account and select a plan, clicking the "Continue" button does not work. Regardless of which day plan I choose, the website simply remains on the same selection page and fails to redirect me to the final checkout screen.

Could you please help me resolve this technical issue so that I can complete my purchase?

Thank you for your time and assistance.

Re: Issue with purchasing Travel eSIM for UK Visitors - Checkout page error

Katie_B — Mon, 01 Jun 2026 07:54:22 GMT

Good morning @smoothhi.

Thanks for coming here.

What plan are you choosing?

I have tried to replicate this and can select the eSIM and proceed to checkout OK.

Are you in the UK now?

Speak soon,

Katie 🙂

Re: Issue with purchasing Travel eSIM for UK Visitors - Checkout page error

smoothhi — Mon, 01 Jun 2026 09:21:06 GMT

Yes, im in London now, and planning to select 30 day pass. How can I checkout without any problem.

Re: Issue with purchasing Travel eSIM for UK Visitors - Checkout page error

Katie_B — Mon, 01 Jun 2026 11:53:47 GMT

Thanks for confirming @smoothhi.

Have you been able to try another device?

If you still are unable to purchase the eSIM please visit your local EE Store.

Katie