topic Re: My Sim card in SIM cards & Porting

My Sim card

Ab217 — Thu, 28 May 2026 03:06:42 GMT

My sim card it's not working

My number is ***********

[Mod edit: Removed PII. Kindly refrain from sharing personal info in public posts.]

Re: My Sim card

Chris_B — Thu, 28 May 2026 07:09:57 GMT

@Ab217 have you tried giving the SIM card a quick clean with a damp cloth ? make sure it’s dry before you put it back into the device. if this problem persists, you probably better off requesting a replacement SIM card. You can do this by calling customer support support or by going to a store with in date photo ID to request a replacement SIM card there

Re: My Sim card

ee_user14 — Thu, 28 May 2026 16:59:36 GMT

So without any detail as to why this person's SIM is not working, "try wiping it with a damp cloth but otherwise get it replaced"

A very interesting way of advising users.

Re: My Sim card

Chris_B — Thu, 28 May 2026 20:20:19 GMT

@ee_user14 You seem to have a problem with me and I don’t know why, This will be my last comment to you as you obviously are trying to start something.

And yes a sim can get dirt on it and it could simply need a clean. You or I don’t know how this device lives it’s life what condition it is and what it’s put under day to day. how else do you test a sim that’s not working. That’s not a question for you to reply too it’s something for you to think about.

And it could simply be the sim has failed.

Re: My Sim card

bristolian — Thu, 28 May 2026 20:55:37 GMT

To be fair, a physical chip-to-reader connection within a sealed device wouldn't generally attract dirt ingress unless the connection is broken by virtue of SIM-swapping or replacement.

Without anything beyond "my SIM isn't working" by means of description, there are so many possibilities for the cause that it's just speculative.

A non-working SIM can easily be tested by a 2-way SIM-swap if in doubt. Any EE retail shop should be able to help with that if necessary.