topic Re: SIM failure error in SIM cards & Porting

SIM failure error

varinder_887 — Wed, 27 May 2026 07:18:00 GMT

my sim is not working

it shows sim failure

Re: SIM failure error

Chris_B — Wed, 27 May 2026 07:22:45 GMT

@varinder_887 If you have a sim fault you need to request a replacement sim. You can call customer support or go to a store and request a replacement sim you will need in date photo ID with you to request a replacement sim.

Re: SIM failure error

Peter_W — Wed, 27 May 2026 09:54:20 GMT

Welcome to the Community, @varinder_887

I've split your post into it's own thread so you can be sure all the details shared are relevant to you 😊

If you're able to try swapping SIMs with someone that you know has a working phone, this can be a great way to identify where the issue lies.

If it's the same problem in their phone, we know the SIM is at fault, or if their SIM sees the same error when inserted into your phone, the problem would be the handset.

If you're not able to test this, going straight for a replacement SIM like @Chris_B mentioned would definitely be worthwhile too.

Peter