https://community.ee.co.uk/t5/SIM-cards-Porting/ESim-upgrade-issues/m-p/1616899#M56926 <P>My partner was on a sim only plan with upgrade available, she bought a new phone separately with the plan of changing the SIM only contract she is on to a different plan to go with the new phone. She switched the esim from her old one to her new one 2 days ago, and following this the option to upgrade has disappeared in the app and the website says she can't upgrade right now when she definitely can, any ideas when this should be available again? Live chat have been no help</P> Thu, 07 May 2026 20:39:02 GMT Kelanf 2026-05-07T20:39:02Z https://community.ee.co.uk/t5/SIM-cards-Porting/ESim-upgrade-issues/m-p/1616899#M56926 <P>My partner was on a sim only plan with upgrade available, she bought a new phone separately with the plan of changing the SIM only contract she is on to a different plan to go with the new phone. She switched the esim from her old one to her new one 2 days ago, and following this the option to upgrade has disappeared in the app and the website says she can't upgrade right now when she definitely can, any ideas when this should be available again? Live chat have been no help</P> Thu, 07 May 2026 20:39:02 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/ESim-upgrade-issues/m-p/1616899#M56926 Kelanf 2026-05-07T20:39:02Z https://community.ee.co.uk/t5/SIM-cards-Porting/ESim-upgrade-issues/m-p/1616910#M56927 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4989133">@Kelanf</a>&nbsp; Just to check where did this new phone come from ? &nbsp;&nbsp;</P> Fri, 08 May 2026 06:31:34 GMT https://community.ee.co.uk/t5/SIM-cards-Porting/ESim-upgrade-issues/m-p/1616910#M56927 Chris_B 2026-05-08T06:31:34Z