topic Re: Looking to join EE in SIM cards & Porting

Looking to join EE

AnnieAS — Mon, 04 May 2026 15:16:00 GMT

I am considering moving to EE.

Looking around the forum there have been problems receiving OTP messages after porting in a number.

Will everything transfer smoothly?

Re: Looking to join EE

WelshGeezer — Mon, 04 May 2026 15:32:24 GMT

Predicting the future is impossible. For what it’s worth, I transferred my number to EE a couple of weeks ago and haven’t encountered any problems. My old number was an Orange EE number anyway. So porting issues wouldn’t have been an issue for me.

Re: Looking to join EE

Northerner — Mon, 04 May 2026 16:20:20 GMT

Hi @AnnieAS

EE has about 14m mobile users and a few posts about issues are not representative of a wider problem.

I would suggest checking coverage and trying out a PAYG SIM to ensure coverage meets your needs.

Thanks

Re: Looking to join EE

AnnieAS — Mon, 04 May 2026 17:23:05 GMT

Would it be correct to say when I receive the EE SIM I just insert the SIM and everything transfers over, including the Apps. The only thing I would need to do would be to download the EE app?

Re: Looking to join EE

Northerner — Mon, 04 May 2026 18:12:34 GMT

Hi @AnnieAS

Are you changing devices as well as SIM. What devices are you changing from to.

Thanks

Re: Looking to join EE

AnnieAS — Mon, 04 May 2026 18:33:43 GMT

I am going Samsung to a new Samsung. I have now ordered a PAYG SIM and submitted a PAC with the order.

Presumably, EE won't activate the PAC before the SIM is activated.

Re: Looking to join EE

bristolian — Mon, 04 May 2026 21:08:31 GMT

The nature of a support forum such as this, is that users tend not to post to say "my service is good, thankyou" - the majority of posts will be from users requesting help with service problems, and regular users giving that help.

Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC is supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.