topic Re: Issue porting from VOXI to EE in SIM cards & Porting

Issue porting from VOXI to EE

j1yan — Fri, 24 Apr 2026 09:37:45 GMT

Hi,

I've recently decided to make the switch from VOXI to EE. I received my sim in the mail yesterday and set up the porting; "Thanks, the port in is all set up and will take place by 6pm on 24-04-2026". I checked this morning and my number has been successfully ported on the app and when I text "NUMBER" to 150.

However, I can only make calls and texts, not receive them. I have tested calling myself from another number and it does not work. I am also not receiving any verification codes via text. Is this a split port issue or does porting take time to fully process? Surely if my number has been updated and I can make calls, I should also be able to receive them?

Wondering if I wait it out until 6pm to see if it fixes itself (before calling customer service) and risk not being able to resolve this situation before the weekend or not.

Re: Issue porting from VOXI to EE

bristolian — Fri, 24 Apr 2026 10:58:25 GMT

You may even find a difference in behaviour between incoming calls from "on-net" (i.e. another EE user) cf "off-net" (from other networks", due to the nature of how calls are routed.

What you're describing is classic split-porting, which is perfectly normal on the day of port-in. EE do have internal porting support on Saturday, should it be necessary.

Re: Issue porting from VOXI to EE

Northerner — Fri, 24 Apr 2026 12:53:22 GMT

Hi @j1yan

Daft question but have you tried restarting your device.

Thanks

Re: Issue porting from VOXI to EE

ee_user14 — Sat, 25 Apr 2026 15:17:32 GMT

@j1yan Did your port-in succeed, and the split porting issues resolve?

(Many people post a question and don't follow it up)

Re: Issue porting from VOXI to EE

j1yan — Mon, 04 May 2026 10:45:12 GMT

Hi, sorry I decided to chat with customer service after making this post and therefore haven't had a chance to look at these replies.

After chatting with customer service they were able to resolve things. I'm not sure what the issue was but I don't actually think it was a split-port issue, given that EE were able to fix everything solely on their end. I hope this helps!

Re: Issue porting from VOXI to EE

Peter_W — Mon, 04 May 2026 12:18:39 GMT

We're really glad to hear that you managed to get this sorted in the end, @j1yan 😊

Thanks for taking the time to come back and let us know, too!

You take care,

Peter